FAQs

Do you ship Worldwide?

We're excited to currently offer shipping within the U.S. and are working hard to expand internationally soon—stay tuned!

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Your order should take between 8 - 10 business days to arrive at your doorstep after being fulfilled.

Will I have to pay any customs fees?

In the future when we begin offering international shipping, we are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express.

What are my delivery options?

We currently only offer one standard shipping option, which is USPS.

How secure is your site?

Nie + Bert Co. processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud. 

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 5 business working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

When will I receive my parcel?

Once your order is trackable, it will take between 8 – 10 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

Can I return or exchange an item?

Not at this time. Returns, Exchanges and Refunds are unavailable. Read our Refund Policy page for more info.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.